1. How much does it cost to host an event? $45.00 per person and we accept all major credit cards for reservations. We do not accept personal checks and a deposit is required, along with a signed contract and liability waiver form.
2. How do I register? Events can be booked using the contact form. You will receive a confirmation phone call or email within 24-48 hours at time of booking.
3. Do you provide wine? No, we are a BYOB business. You must be over the age of 21 to consume alcohol and we do check ID's.
4. What is needed to host an event? Nothing, just the people and whatever food and beverages for you and your guests.
5. What is the minimum people to host an event? 5 people
6. How many people can fit in your party room? 16 people
7. Do you travel? Yes, we charge a $150 traveling fee plus mileage (depending on distance).
8. How old do I have to be? All ages are welcome but events booked after 6pm require the minimum age of 18.
9. How much painting experience do I need? None, remember this fun art and our Candle Art Experts will be there to help you every step of the way.
10. What should I wear? Whatever you want - just keep in mind that the acrylic paint will not come out of clothing; however, we do provide aprons for clothing protection.
11. Who chooses the fragrance for the candle? When you book an event, you choose the fragrance for your guests. We have over 35 fragrances to choose from. Please note - fragrances can be purchased at an additional price.
12. How long should I wait to burn my candle? We recommend that you wait at least 2-3 days before burning your soy blend candle.
13. How long does a Wicks & Wine session last? Each session lasts between 2-3 hours.
14. What is the cancellation policy? The policy is outlined in your contract.
15. Is there a COVID-19 protocol in place? Yes, we do have a COVID protocol in place. Details will be explained during initial booking.

To ensure the health of staff and clients, the following precautions include:

• Checking the temperatures of staff and clients before event.
• Providing hand sanitizer for use before and during event.
• Ensuring face masks or coverings are worn by staff, if required by host.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Standard delivery usually takes around 5 business days. Please note - we are closed Sunday through Tuesday. Therefore, orders placed after 11am on Saturday will be shipped on Wednesday.

If your order hasn't arrived after two weeks, please contact us at 832-504-9093 and we will look into the details.